Privacy Policy
Last updated: November 3, 2024
Introduction
Welcome to Spiderking (referred to as "we," "us," or "our service"). We understand the importance of your personal information and will do our utmost to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and adhering to the following principles to protect your personal information: principle of consistency of rights and responsibilities, principle of clear purpose, principle of choice and consent, principle of minimum necessity, principle of ensuring security, principle of subject participation, principle of openness and transparency, etc.
This Privacy Policy applies to your access and use of our services through computer devices, mobile terminals, and other means.
1. Information Collection and Use
1.1 Types of Information We Collect
Personal Identity Information:
- Name, email address
- Company name (optional)
- Contact phone number (if provided)
Technical Information:
- IP address, browser type and version
- Operating system information
- Access time and page browsing records
- Device identifiers
Usage Data:
- Scraper configuration and usage records
- Data collection history
- Service usage frequency and patterns
1.2 Purpose of Information Use
- Provide, maintain, and improve our services
- Process your registration and account management
- Respond to your inquiries and provide customer support
- Send service-related notifications and updates
- Conduct data analysis to improve user experience
- Prevent fraud and ensure service security
- Comply with legal and regulatory requirements
2. Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
2.1 Types of Cookies
Essential Cookies
Used for basic website functionality, such as user authentication and security features.
Functional Cookies
Remember your preferences, such as language selection and interface configuration.
Analytics Cookies
Help us understand how users interact with our service to improve functionality.
You can choose to refuse all cookies or to indicate when a cookie is being sent through your browser settings. However, if you do not accept cookies, you may not be able to use some portions of our service.
3. Data Security
The security of your data is important to us. We employ multiple security measures to protect your personal information:
Data Encryption
SSL/TLS encryption for transmission, AES-256 encryption for storage
Access Control
Strict employee access permission management and auditing
Regular Audits
Regular security assessments and vulnerability scanning
Incident Response
Comprehensive security incident response and notification mechanisms
Important Notice: While we have implemented reasonable security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure.
4. Third-party Services
We may employ third-party service providers to assist us in providing our services. These third parties may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4.1 Third-party services we use include:
Cloud Service Providers
For data storage and server hosting
Analytics Services
Help us analyze service usage patterns
Payment Processing
Handle subscriptions and payments (if applicable)
Customer Support
Provide technical support and customer service
5. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
Right of Access
You have the right to know how we process your personal information
Right of Rectification
You have the right to request correction of inaccurate personal information
Right of Erasure
Under certain circumstances, you have the right to request deletion of your personal information
Right to Restrict Processing
You have the right to request restriction of processing your personal information
Right to Data Portability
You have the right to obtain your personal information in a structured format
Right to Object
You have the right to object to our processing of your personal information
How to Exercise Your Rights
To exercise the above rights, please contact us through the methods below. We will respond to your request within 30 days of receipt.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Specific retention periods:
- Account information: Duration of account existence plus 1 year after closure
- Usage records: Maximum retention of 2 years
- Technical logs: Maximum retention of 1 year
- Customer service records: Maximum retention of 3 years
7. Contact Us
If you have any questions about this Privacy Policy or need to exercise your rights, please contact us through the following methods:
privacy@spiderking.com
Mailing Address
Zhangjiang Hi-Tech Park
Pudong New Area, Shanghai, China
Response Time Commitment
We commit to responding to your privacy-related inquiries within 24 hours and completing your rights exercise requests within 30 days.
8. Policy Updates
We may update this Privacy Policy from time to time. When we make changes, we will post the new Privacy Policy on this page and update the "Last Updated" date.
Material Changes Notice
If we make material changes to the Privacy Policy, we will notify you by email or by posting a prominent notice on our service. We recommend that you review this policy periodically to stay informed of any changes.
Version History
- • v1.0 - November 3, 2024: Initial version released
9. Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws of the People's Republic of China. Any disputes arising from this policy shall be resolved through friendly consultation; if consultation fails, either party may file a lawsuit with the people's court having jurisdiction in our location.